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Transparent Infrastructure Monitoring (TIM)

 

CMA believes in total transparency....

 

That's why we have TIM (Transparent Infrastructure Monitoring). 

 

View the exact status of all your systems - anytime, anywhere. TIM never sleeps!


TIM provides 24x7 around-the-clock monitoring of your IT business systems delivering critical event alerts, real-time online portal access and historical reporting.

 

Your systems are your systems and we think you should be able to see the exact status of your computing resources, and how well we're doing our job - at any time of the day or night.

 

What is a Client Portal?

 

A Client Portal is an easy way to view your IT network and its current status.

You'll be able to login via CMA’s website - or even on your mobile phone and see the status of your critical IT business infrastructure. 

 

Key Benefits;

 

  • Peace-of-mind
  • Access from anywhere
  • Pre-defined exceptions and thresholds reported with the simplest non-technical interface;  

        Green     = Good. TIM has reported all is functioning as it should.

        Amber   = TIM has identified an issue and its being resolved.

        Red         = A check has been returned by TIM that needs to be investigated. 
  • Simple non-technical interface
  • Immediate alerting
  • Transparent viewing of our Service Delivery Teams notes and resolution process
  • Comprehensive reporting 

 

What Does TIM Check?

 

Every 15 minutes, TIM will check...  

 

  • Your server is up and running
  • Anti-Virus status
  • Backup status
  • Available disk space
  • Resource utilization
  • Bandwidth monitoring
  • You can connect to the internet
  • Your vital Windows operating system services are running
  • Network connectivity
  • Mail store sizing
  • Your website is online
  • Critical events
  • Hacker attempts