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Managed IT Services

 

Having a Managed Services Agreement with CMA provides you with over 100 years collective IT industry experience, across a very broad range of technologies, industry sectors and diverse solutions. Importantly, CMA has direct access to all major IT vendors with strong partnerships forged over many years.

                "TIM" - Transparent Infrastructure Monitoring

  • Pro-Active 24x7 Infrastructue Alerting (Email or SMS)
  • Daily Checks of your Systems Health
  • Daily/Weekly & Monthly Reporting
  • Client WEB Portal Access – Any browser, any time

         Guaranteed Response

  • Instant or Maximum 1 hour remote support
  • Maximum 4 hours onsite

         Secure Remote Access & Network Documentation 

  • Managed System and Network Infrastructure Documentation
  • Vendor license/subscription management

         Monthly Systems Reporting/Review

  • Designed to maintain optimal uptime and operational efficiency

         2.5%  Annual Rebate on All Invoices

  • Your reward for using CMA as your single source of supply